The BusinessVoice Blog

Caller Experience Audit

There are lots of moving parts to the caller experience. Nailing each of them with as many callers as possible can help customers remember your brand as detail-oriented and committed to delivering great service.

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Writing On Hold Marketing Copy

A few of our clients write their own On Hold Marketing copy. Some need to follow very strict compliance standards, while others have an in-house Creative team that generates all their content.

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Most on hold messaging providers have something in common: their websites feature audio samples of their work categorized by industry. For instance, they might label their OHM demos as being for the automotive, medical or financial verticals.

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