COVID-19 has forced us to keep our distance from customers.
It’s driven us out of our workplaces and back into our homes.
COVID-19 has forced us to keep our distance from customers.
It’s driven us out of our workplaces and back into our homes.
There are lots of moving parts to the caller experience. Nailing each of them with as many callers as possible can help customers remember your brand as detail-oriented and committed to delivering great service.
“We get people who call all the time and WANT to be put on hold. Vendors and customers call us and just laugh. The feedback has been absolutely fantastic.”
A few of our clients write their own On Hold Marketing copy. Some need to follow very strict compliance standards, while others have an in-house Creative team that generates all their content.
Most on hold messaging providers have something in common: their websites feature audio samples of their work categorized by industry. For instance, they might label their OHM demos as being for the automotive, medical or financial verticals.
Have you ever considered the cost of a lost customer? Not a customer you once had who’s left you; a customer you never won due to an employee’s apathy, a lack of urgency or long hold times.
How would you define a great caller experience?
There are five promises BusinessVoice Creative Consultants re-commit to each time they research and write your On Hold Marketing content.