A lot of On Hold Marketing content tends to ramble. Not ours. Look at the reasons we say as much as we can with as few words as possible.
The BusinessVoice Blog
This webinar was for tire dealers and auto service center owners, but the content applies to any type of business. The subject: creating great caller experiences, especially for female customers.
With so many other communication options now available, it may be easy to overlook the telephone as a tool for connecting with customers and prospects, but here are a few reasons not to.
Less-than-thoughtful telephone tactics may buy you a few seconds of attention, but they’re unlikely to serve as the starting point of long, mutually beneficial relationships.
When your callers on hold hang up, they may never call again. That abandonment means the loss of potentially positive reviews and lifelong revenue streams.
The description of this painting’s amazing 500-year journey is a great reminder of how an engaging story adds value. Get a sense of how that lesson applies to your brand, too.
Here’s an example of how we actively think about On Hold Marketing in order to make it more relatable for your audience and more effective for you.
Do yourself and your callers a favor. Watch this video of what one company puts people through. If it sounds like the caller experience you provide, we should talk.
There are reasons that most of today’s radio commercials are less than inspired and not a whole lot of fun to listen to. Read this first-hand account and listen to audio samples.
Here’s the story of a special On Hold Marketing production. Not only did it win industry praise, it’s a good reminder to use your customers’ feedback to market your brand.
When your callers are holding in silence for just one minute, sixty seconds feels a lot longer than sixty seconds. That’s just one of the reasons you need custom On Hold Marketing. Read a few more.
Your company’s phones are a customer touchpoint. Every employee who uses them should understand the opportunity in each call and know how to provide a great caller experience.
