The BusinessVoice Blog

The Benefits of Conference Calls

Did you see the video of “poor Jennifer,” the woman who was caught using the bathroom while on a video conference for work? She forgot to turn off her laptop’s camera while…umm…taking care of a different sort of business as her colleagues looked on.

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Caller Experience Audit

There are lots of moving parts to the caller experience. Nailing each of them with as many callers as possible can help customers remember your brand as detail-oriented and committed to delivering great service.

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