Are You Prepared to Make Phone Calls?
Time spent talking with customers is too valuable to waste. Let this bad phone call serve as a reminder of how important it is to prepare for the calls you make to customers and prospects.
Customer Service Representative Training
“Thanks for always taking such good care of us.” – Sharon Stetter, Administrative Assistant / Air Hydro Power
There’s a lot to consider when handling incoming phone calls, whether you’re managing a large contact center or sitting behind a single reception desk.
Caring for customer calls is far too important to leave to chance. So, if your frontline phone staff needs specialized telephone training to deliver a great caller experience, count on BusinessVoice.
Your callers will respond more positively to telephone professionals who are friendly, polite and focused on their needs. And when your staff is efficient, brand aware and respectful of each caller’s time, you’ll be on your way to creating memorable caller experiences.
Our customer service representative (CSR) training will lead your team through an inspiring seminar with a focus on these topics:
- Infusing customer engagement essentials into calls
- Establishing trust and rapport with communication and active listening skills
- Handling objections, customer complaints and other negative situations
- Increasing customer share and customer loyalty
- Building brand image with world-class telephone etiquette
This program is designed for call center staff, sales professionals and anyone else who regularly represents your company on the phone.
To learn more, email us or call +1 800.473.9005.
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