The BusinessVoice Blog

Caller Experience Audit Post Preview Image

Establishing high standards and solid systems doesn’t guarantee flawless execution. It won’t account for changing technology and evolving customer expectations either. Putting your caller experience through an audit will identify problems you likely haven’t noticed yet and help you meet your high standards.

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Simon Sinek is an author and speaker known for his popular TED Talks and his many best-selling books, including “Start With Why.”

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I read recently that the majority of podcast listening occurs during the mid-day hours, between 10am and 3pm. That suggests that a lot of people are engaged with the content while at work.

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