Establishing high standards and solid systems doesn’t guarantee flawless execution. It won’t account for changing technology and evolving customer expectations either. Putting your caller experience through an audit will identify problems you likely haven’t noticed yet and help you meet your high standards.
The BusinessVoice Blog
Simon Sinek is an author and speaker known for his popular TED Talks and his many best-selling books, including “Start With Why.”
How can I keep it moist?
Am I supposed to stuff it?
I read recently that the majority of podcast listening occurs during the mid-day hours, between 10am and 3pm. That suggests that a lot of people are engaged with the content while at work.
We call random companies out of the blue just about every day to check on their caller experience, and we’re often amazed by what we hear. Or don’t hear.
We were surprised recently when we learned how many songs feature titles and lyrics related to telephones, calling or holding.
“Did you smile or laugh a lot yesterday?”“Did you smile or laugh a lot yesterday?”
Want to blow your mind?
Try to imagine all the thinking, research and invention that’s gone into the technology you rely on – and take for granted – every day.
