April is National Humor Month. It began in 1976 as a way to reinforce the value of laughter in our lives – its ability to ease stress, release feel-good endorphins and even unite people.
The BusinessVoice Blog
Want to get a sense of what your callers feel like while they’re waiting on hold?
In 1965, when he was just nine years old, Robbins provided the voice of the title character in “A Charlie Brown Christmas.” He worked on a Peanuts movie, too, as well as other TV specials in the series.
Establishing high standards and solid systems doesn’t guarantee flawless execution. It won’t account for changing technology and evolving customer expectations either. Putting your caller experience through an audit will identify problems you likely haven’t noticed yet and help you meet your high standards.
Simon Sinek is an author and speaker known for his popular TED Talks and his many best-selling books, including “Start With Why.”
How can I keep it moist?
Am I supposed to stuff it?
I read recently that the majority of podcast listening occurs during the mid-day hours, between 10am and 3pm. That suggests that a lot of people are engaged with the content while at work.
We call random companies out of the blue just about every day to check on their caller experience, and we’re often amazed by what we hear. Or don’t hear.
