If your callers are older, if they don’t view what you sell as a necessity or if your hold times are longer, there’s a greater chance you’ll lose callers – and revenue – to hang-ups. Here’s how to keep your valuable callers on the line.
The BusinessVoice Blog
We’ve been providing On Hold Marketing (OHM) and related services since 1989, but we still find that many of our clients and prospects have a few misconceptions about what we do and how they can benefit from it.
A Consumer Reports study of more than 1,000 adults found that 66% of those asked are “highly annoyed” by long hold times.
How frequently does your business change? And have you budgeted the necessary resources to communicate those changes?
Have you ever experienced two competing emotions at exactly the same time?
April is National Humor Month. It began in 1976 as a way to reinforce the value of laughter in our lives – its ability to ease stress, release feel-good endorphins and even unite people.
Want to get a sense of what your callers feel like while they’re waiting on hold?
In 1965, when he was just nine years old, Robbins provided the voice of the title character in “A Charlie Brown Christmas.” He worked on a Peanuts movie, too, as well as other TV specials in the series.