Imagine what your valuable callers must think as you place them on hold.
Probably “UGH!”
After a while, they might wonder, “How long am I going to be on hold?”
Then, as their patience runs thin, “Which other company can I call for help?”
But when you choose to elevate the on hold experience with custom, caller-focused humor, you can turn the negative of holding into a fun, memorable encounter that people actually enjoy and remember.
Nate Segall, President of AccuShred – one of our Humor On Hold clients – wrote, “I had someone laughing out loud as I picked her up from holding today.”
And these are actual email comments from AccuShred callers:
- “You have the best hold line I think I have ever been on! I was cracking up with the skits!” – Dylan K. / Small Business Specialist
- “I enjoyed your on hold messages.” – Brent G. / Insurance agent
- “I want to say how much I enjoyed the messages while on hold this morning when I called. Very entertaining!” – Michelle M. / Director of Business & Operations
Why Should You Use Humor On Hold?
Callers don’t expect a good time when they’re put on hold. So, when you surprise and delight them with funny content, their positive reaction is likely to be amplified, and they’ll associate that positive experience with you long after they hang up.
And since this unique content is written and produced just for your brand with your callers’ entertainment in mind, your current and prospective customers on hold will know you invested in creating an enjoyable touchpoint for them, instead of ignoring them.
More Feedback
Want more proof of how we can transform your caller experience? Here are a few more client comments from 2025.
“Fantastic. As always, you guys outdo yourselves with every production! Thanks.” – Tom Stannard / Wellington Implement
“I had someone from American Express call us today and the first words out of her mouth were ‘I love your on hold messages!’” – Chris Hamann / Lakeland Auto and Marine
“Cheers for all the laughs!” – Rebecca Conrad / Binkelman Corporation
“These are great. Honestly, some of the best yet! One of our call auditors just mentioned how many compliments she hears on the recordings. She’s even had people ask to be put back on hold just to keep listening. So, fantastic job! Thanks again. These are really solid!” – Desiree Grosman / D&F Plumbing, Heating and Cooling
Want a Sample?
Listen to the video montage of Humor On Hold messages we created for clients in 2025 (above). When you’re ready to talk about possibilities, call us at 1-800-473-9005.
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