During this webinar, I talked to members of the auto care industry (tire dealers and service center owners). The subject: creating great caller experiences, especially for female customers.
The webinar was presented through AskPatty.com, an online resource for women and the provider of the Certified Female-Friendly training program for auto-related retailers.
While the content is geared toward owners and managers of car care companies, many of the thoughts are applicable to any type of business whose customers call.
Watch the 30-minute video to learn why creating excellent caller experiences is worthy of your effort, and pick up a few tips on how to do it consistently for your valuable callers and the success of your business.