People like people who can laugh at themselves.
The BusinessVoice Blog
The average American’s attention span: 8 seconds.
That doesn’t leave a lot of time to make a memorable impression.
Have you heard of Gerald Daugherty?
If not, you may be the only one who’s out of the loop.
I managed to get on a list.
I’ve been receiving a lot of unsolicited phone calls at the office lately from people trying to sell me software and services.
I love to tip well – 35 or 40%, or maybe ten bucks on a $12 lunch.
And I love writing cards to business owners to tell them about the tremendous experience their employees provided. In fact, I did that today. Twice.
Are you considering adding Interactive Voice Response (IVR) capabilities to your call center or business telephone system? Or maybe you’re already using IVR technology, but you’ve not enjoyed the results you were hoping for.
We’ve been writing and recording Humor On Hold™ since the early 1990s. Yet, people are still so often surprised by it. “You can do that?” is a common response when we tell them about it.
Even in this Internet age, 40% of customers pick up the phone first when they want to resolve an issue with a company.
