“The caller experience is an important element of your overall brand, which we define as the sum of all the experiences people have with your company or product,” said Steve. “So, providing an exceptional caller experience can help insulate you from low-price competitors.”
A graduate of Bowling Green State University with a degree in Business Administration, Steve joined our team in 2009, rising from the position of Account Executive to agency Director.
Over the years, Steve has designed Caller Experience Marketing programs for hundreds of companies. “I’m always looking for new ways to help our clients serve their callers better,” he said.
“When prospects and customers call, they’re in the frame of mind to learn more about what you sell. Effective On Hold Marketing helps you make their buying decisions easier. And since your callers can’t change the channel or click away from your content, OHM can make a great impact.”
“Thanks again for a thorough audit and a well-organized final presentation. The recommendations will help guide us in closing some of the gaps we have.”
Jordan Sternberg, Marketing Manager
“Steve – It’s been a pleasure working with you. You’ve transformed our On Hold Marketing program in the short time that you’ve had it. It’s no longer a pain in my side. And our messages are always fresh. Thanks again for everything!”
PDM Steel Service Centers
“Thanks, Steve! We wouldn’t be First Fed Delta without you!”
Craig Fortin, President / CEO
First Fed Delta
“Thanks, Steve. I think we made a good choice with MadAveGroup.”
City of Toledo, Dept. of Neighborhoods