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September 2023 On Hold Marketing of the Month

Torn Paper Bottom Edge

Downey Plumbing Heating Cooling and Electrical

September 2023

Why Humor On Hold?

When their callers are stressed about plumbing or HVAC trouble, the folks at Downey want to help. And not just by fixing the problem.

Downey leadership wants to start easing that stress while their customers are still on hold. They trust us to do that with humor.

Located in Bowling Green, Ohio, Downey has been a BusinessVoice client since 2018. They started using Humor On Hold in 2020 at the suggestion of Creative Consultant Cassandra Evans. “My contact Jen Backus told me that Downey has relatively long hold times and that callers were actually complaining about the waits. So, we upgraded their program from four-minute to eight-minute productions and switched to Humor On Hold.”

Ever since, customers have been happier with the caller experience that Downey provides.

Production Credits

Creative Consultant: Cassandra Evans & Scott Greggory
Voice Talent: Amy Scott and Scott Greggory
Recording Engineer: Josh Jump

  • Downey Plumbing Heating Cooling and Electrical