December 2025 On Hold Marketing of the Month

Meet Our Client

The good citizens of Portland, Oregon don’t live in fear of a clogged drain or jacked-up bidet. They just call D&F Plumbing, Heating and Cooling for those types of problems. And if those people are placed on hold after calling, they’re treated to a medically safe dose of Humor On Hold from BusinessVoice. That’s a sign for any caller that everything is going to be okay.

The D&F team contacted us in early 2023. They wanted to provide their callers on hold with a better experience, including funny content, and that’s what we’ve been delivering ever since.

D&F’s Desiree Grosman sent us this message: “One of our call auditors just mentioned how many compliments she hears on the recordings. She’s even had people ask to be put back on hold just to keep listening. So, fantastic job! Thanks again.”

What We Do

Working from his knowledge of the industry and company-specific information, Scott Greggory writes the Humor On Hold copy for D&F. “Certainly, no one wants trouble with their plumbing or HVAC system,” said Scott, “so if we can use humor to help people relax and destress a bit while they’re waiting, that’s always a good thing – for both the callers and D&F.”

Our work for D&F earned a Platinum MarCom Award in 2023 and a Gold Communicator Award in 2024.

Production Credits

Creative Consultant: Scott Greggory
Voice Talent: Scott Greggory
Recording Engineer: Josh Jump