Steve Evert is the Director of BusinessVoice. He’s designed Caller Experience Marketing programs for hundreds of clients and has been featured as a speaker at customer experience workshops and conferences. You can read Steve’s observations in The Director’s Cut blog

Scott Greggory is our Chief Creative Officer. For decades, he’s worked as a copywriter, producer and VoiceOver talent, specializing in On Hold Marketing. His work has earned more awards than any other writer in the OHM industry. Scott shares his insights in The BusinessVoice Blog.