July 2025 On Hold Marketing of the Month

Background

You have to admire a small business that stands the test of time. When a local company can weather economic ups and downs, manage a changing workforce, adapt to new technology and still come out ahead, they must be doing something right.

Pugh Heating and Air Conditioning has been serving the people of Northwest Ohio and Southeast Michigan since 1939! They survived the tail-end of the Great Depression, World War II, local population loss and many other challenges to earn a great reputation and tremendous online reviews:

• Google: 4.9 stars out of 5 (Nearly 1,000 reviews)
• Angi: 4.9 out of 5 (100+ reviews)
• Facebook: 5/5

What We Do

We’ve been creating On Hold Marketing for Pugh Heating and Air Conditioning since 2003. In 2024, writer Daniel DiManna started applying a little humor to their copy. “It’s always fun to write for Pugh,” said Daniel. “We’re on the same page as far as tone goes, so that makes the process easier. But also, it’s just nice to know that their callers are hearing content that they’re more likely to enjoy and actively listen to.”

Production Credits

Creative Consultant: Daniel DiManna
Voice Talent: Scott Greggory
Recording Engineer: Josh Jump