About the Trainer
For more than 25 years, Steve Ferrante has maintained a successful career in sales, sales management and sales training. He is also the producer of Pinnacle Performance Training, a nationally acclaimed program that teaches businesspeople how to improve customer relations, achieve greater sales results, and build a corporate culture like that of a winning team.
Steve is a dynamic, engaging and entertaining speaker who has been featured at conferences and conventions across North America. His program has helped people in hundreds of corporations and associations in a variety of industries.
Steve is also a contributing editor for the “Selling Smart” section of Tire Review magazine, as well its sister publication, Shop Owner.
Listen to a Sample
The TelArt Telephone Skills and Etiquette CD from BusinessVoice is an excellent teaching tool for new employees and a great refresher course for even the most experienced telephone professionals. And the format makes learning easy. Just pop in the CD and learn by example.
"I received the TelArt CD and wanted to send my thanks. In listening to it I found valuable information. In fact, I have requested several employees listen in the hope of advancing their contributions." - David Belden / O.E. Meyer
Priced at only $39, the TelArt CD program will pay for itself many times over in the positive impressions your staff makes on prospects and customers. Order your TelArt CD here.
Click the image below to listen to a sample of the TelArt CD.
Here are all the topics on the 35-minute TelArt CD:
- Telephone Manners
- Respecting The Caller's Time
- Putting Callers On Hold
- Transferring Callers
- Placing A Call For Someone Else
- Managing Multiple Lines
- Screening Calls
- Taking Messages
- Managing Challenging Calls
- Cell Phone Etiquette
- Voice Mail
Why It's Important
How frustrating would it be to learn that you've lost customers and potential revenue because your employees provide careless service to callers? Or because they miss opportunities to strengthen customer relationships?
The scary part is that you may not learn your company has that problem for years. For no apparent reason, customers just stop calling.
Don't leave that initial touchpoint with customers to chance. Give your staff the tools they need to create great experiences with your brand and turn callers into customers.
Our on-site Telephone Skills Training is a game changer.
Steve Ferrante, founder of Pinnacle Performance Sales / Customer Service / Leadership Training, will lead your team through an inspiring full-day seminar and teach the following:
- How world-class telephone etiquette builds positive brand image
- How to infuse customer engagement essentials into telephone calls
- How to build trust and rapport through communication and active listening skills
- How to handle objections, customer complaints and other negative situations
- How to win more business and promote customer loyalty
- Why telephone interaction effectiveness is the most important sales skill