Listen to a Sample
The TelArt Telephone Skills and Etiquette CD from BusinessVoice is an excellent teaching tool for new employees and a great refresher course for even the most experienced telephone professionals. And the format makes learning easy. Just pop in the CD and learn by example.
"I received the TelArt CD and wanted to send my thanks. In listening to it I found valuable information. In fact, I have requested several employees listen in the hope of advancing their contributions." - David Belden / O.E. Meyer
Priced at only $39, the TelArt CD program will pay for itself many times over in the positive impressions your staff makes on prospects and customers. Order your TelArt CD here.
Click the image below to listen to a sample of the TelArt CD.
Here are all the topics on the 35-minute TelArt CD:
- Telephone Manners
- Respecting The Caller's Time
- Putting Callers On Hold
- Transferring Callers
- Placing A Call For Someone Else
- Managing Multiple Lines
- Screening Calls
- Taking Messages
- Managing Challenging Calls
- Cell Phone Etiquette
- Voice Mail