Reduced caller abandonment - CXSelect gives callers options, and options mean power. Your callers will appreciate the control you give them, and they'll stay in queue or on hold longer to use it.
More first-call resolutions - When callers are willing to hold longer, your agents will be able to serve more of them on their first call.
Improved customer relationships - By providing a more enjoyable and convenient caller experience, you'll affect how customers perceive your brand. They'll be much more likely to buy from you again.
Less stress on your agents / CSRs - Callers fresh from a great in-queue or on hold experience are more relaxed and easier to work with. That makes life less stressful for your call center team.
Better CSAT / NPS scores - Happier, more satisfied callers are more likely to rate you higher on customer surveys, share positive feedback on social media, and recommend your company to others.