CXSelect from BusinessVoice is an in-queue and on hold music and messaging service that gives callers choices. They can:
And THIS is a game changer! CXSelect lets you track your callers’ responses to audible content about your products and services.
When callers indicate they want to learn more, CXSelect automatically sends text messages that link them to your website and the specific information they want. We even provide you with reports on how callers respond to your messaging. As a Caller Experience Marketing agency, we’ve dreamed for decades of being able to provide this level of interactivity and trackability. Now it’s here.
With CXSelect, you’ll give callers more control over their on hold experience, reduce call abandonment, and create positive feelings for your brand. You’ll also learn which information your callers care about and make it easier for them to buy or find the details they need.