The Client - Pugh Heating & Air Conditioning (Our client since 1991) 

Company History

James Franklin Pugh founded Pugh Heating in 1939. Five buildings, four company presidents, 80+ years and countless satisfied customers later, Pugh is one of the area's best known HVAC contractors. They've won Carrier's Presidents Award three consecutive years, and have grown by acquisition and a deep commitment to customer care.

The Writer’s Take

Bob Seybold wrote the copy for this production. "It's always nice to work with a company that has a strong brand and is well regarded for their work," said Bob. "Pugh was a pioneer in indoor comfort systems for homes, just as BusinessVoice was a pioneer in the On Hold Marketing industry."

The Copy

Bob covered many topics in the script, including HVAC options that might be new to callers, from geothermal systems to DIY parts and supplies to Pugh's indoor air quality monitoring service.

He mentions rebates and financing to make Pugh's services more attractive to the on-hold audience. And he reinforces the company's decades-old slogan, "There just wouldn't be a Pugh without U."

Production Credits

Creative Consultant: Bob Seybold
Voice Talent: Amy Jeffries
Recording Engineer: Chris Zaharias