The Client - Med-Line (Our client since March 2019)

Why Humor On Hold™?

Med-Line Express Services is a growing pharmaceutical delivery service based in Pompano Beach, Florida with locations in eight states. Their couriers deliver medications from pharmacies to end users. 

CEO Steve Eaton wanted to treat his company’s callers to a different type of on hold experience. “I personally am one who hates to be on hold. It puts me in a bad mood. That is not the experience I want for my customers,” wrote Steve.

“There’s no better medicine than humor. And if I can make a customer’s day better with a couple of jokes, then I call that a win. I also feel that humor can diffuse a caller who may be upset and calling in with a complaint.”

Why Trust BusinessVoice?

Steve reached out to us in March of 2019 after conducting research on On Hold Marketing providers.

“I chose BusinessVoice after listening to their many sample recordings on YouTube. I was very impressed by not only the scripts, but how well they were presented by your voice talents."

Steve wrote, "I think there is only one clear option for anyone looking for On Hold Marketing, whether it be humor or otherwise, and that’s BusinessVoice.”

Reaction to the Humor On Hold™

When we sent his first script to him, Steve replied, “I love it. I can’t wait to hear it recorded.” After listening to the production in the video above, he wrote, “Hahaha! As always, that is absolutely perfect!” 

And what do Med-Line’s callers think? “My customers love it,” Steve replied. “Most have stated they would like to hear more.”

The Customer Experience and Marketing Value

Steve wrote, “The staff at BusinessVoice has a way of making me feel like I am their most important customer. The level of support and true concern for my satisfaction really define their professionalism. It’s nearly impossible to find customer service at this level these days. I can’t say enough how happy I am to have them on my team.”

He added that “the On Hold Marketing scripts they create are not only funny, but also informative. They provide valuable information about specific aspects of my operation that some may not be aware of. In the 15+ years I’ve been in business, this is by far the best marketing money I have spent."

Production Credits

Creative Consultant: Scott Greggory
Voice Talent: Scott Greggory & Amy Scott
Recording Engineer: Don Binkley