Toledo-Lucas County Public Library (TLCPL)

With one main library and 19 branch locations, TLCPL is consistently named one of the nation's top medium-market library systems. BusinessVoice has been serving the Library since 1996.

Audio Sample 

TLCPL Case Study

(Click on the image to play the video.) This production features details on the Library's popular "Authors! Authors!" series and Film Focus Film Festival, as well lesser-known resources, such as the Job Search Center and Genealogy Collection.

On Hold Marketing Goals

TLCPL uses our On Hold Marketing services to keep callers informed of its many services, as well as the events they present throughout the year. Funded in part by Lucas County voters, the Library depends on us to keep its value top-of-mind with callers.

Client Testimonial

“The Toledo-Lucas County Public Library is very fortunate to contract with BusinessVoice to meet our system’s On Hold Marketing needs. The company’s representatives are always professional and timely, and they present a pleasant experience for our customers during their on hold wait. We view our On Hold Marketing as yet another way to market all of the free services and programs our system has to offer, and based on customer feedback, this service is a key promotional tool.” - Rhonda B. Sewell / Media Relations Coordinator / TLCPL

Extras

  • We invited Library staff members to come to our studios so we could record them talking about their favorite books from childhood. That series of messages was designed to encourage parents to read to their children.
  • We also produced a series of special messages to encourage voters to contact the Governor and state legislators in support of library funding.