Average incoming calls per day Percentage of calls transferred or put on hold per day Shortest possible hold time* Minute(s) Longest possible hold time* Minute(s) Average hold time* Minute(s) * Use a decimal to express hold times shorter than 1 minute (Ex: .25 = 15 seconds; .5 = 30 seconds)
This calculation is based on incoming calls only during a 365-day business year. Your actual hold time will be longer if you typically place callers on hold more than once during their calls.