Average incoming calls per day
Percentage of calls transferred or put on hold per day
Shortest possible hold time*
Longest possible hold time*
Average hold time*
* Use a decimal to express hold times shorter than 1 minute (Ex: .25 = 15 seconds; .5 = 30 seconds)
This calculation is based on incoming calls only during a 365-day business year. Your actual hold time will be longer if you typically place callers on hold more than once during their calls.