Average incoming calls per day
Percentage of calls transferred or put on hold per day
Shortest possible hold time* Minute(s)
Longest possible hold time* Minute(s)
Average hold time* Minute(s)
 
* Use a decimal to express hold times shorter than 1 minute
(Ex: .25 = 15 seconds; .5 = 30 seconds)

This calculation is based on incoming calls only during a 365-day business year. Your actual hold time will be longer if you typically place callers on hold more than once during their calls.