Words Of Praise For BusinessVoice
On Hold Messaging

"Today I had a customer order $3,500 worth of new services in direct response to [him] learning about our new CD-ROM stamping services when [he] were on hold for 25 seconds. What a return on my investment!"

- Joe Metzger, Metzgers

“Our investment in BusinessVoice has been, in my opinion, one of the better investments our company has made recently. Not only does the on hold messaging system present a professional image to our employees and clients, but it is also a golden opportunity to market our company while someone is waiting to speak with us. Overall, I feel that the use of BusinessVoice's on hold messaging service has made a remarkable improvement in our business and our image.”

- Doug Suttner, MCH Services

“Compared to other forms of advertising, the cost of our on hold program is very competitive and offers greater exposure to our clients. Not everyone reads a magazine to see our ads, but all of our customers call in, and when they do they hear our messages.”

- Michael Pollack, Pilkington

“Within the first week, we received a sale that was generated by the message on hold. A customer was checking for a part for his car. While on hold, he heard about our machine shop. The ensuing sale turned into a $1,700 investment for our customer and a new lifetime customer for us.”

- John Seabolt, Forest City Auto Parts

“We have been very pleased with our BusinessVoice On Hold Messaging program. It's doing what it's supposed to do, and that is to get our customers asking about the items they listen to while on hold. The results have been added business on new products.”

- Wayne Smith, Astrup

“We at Amazing Space, Inc. would like to pass along our appreciation for an excellent job in producing and delivering our on hold messaging. We had asked for something very clever, unique, and fun, and your team came through with flying colors on the first shot. And the turnaround time on all aspects of the project exceeded our expectations. Daily we get compliments on the production from customers calling in, and it definitely contributes to Amazing Space’s brand development.”

- Dave Parrish, Amazing Space

“I just wanted to drop you a note to let you know about the tremendous response we get from our on hold messages. Granted, we never like to put anyone on hold, but the messages from BusinessVoice enable us to get a direct and specified message to people we may not reach through traditional measures, and they really listen! Our librarians may put [callers] on hold while they research a question, and return only to have more questions to answer about events the callers heard about on hold. In fact, the branches are lining up to have events featured in the messages. Thanks for making on hold messaging such a great marketing opportunity!”

- Chris Kozak, Toledo-Lucas County Public Library

“Many times after I’ve put clients on hold, I come back to the phone to find that your messages have already answered their questions. This helps to save us time and our clients’ time and, thus, increases productive time for everyone.”

- Gloria Shank, CCS

“Our on hold [messaging] has become a standard compliment to our daily business. Any time we add a product or service, our first avenue to spread the news is our on hold [messaging]. We’ve actually had customers ask to go back on hold to hear the remaining information! Growth and new customers are the core of our daily business activities; nothing hits our objective more directly than our on hold [messaging].”

- Rick Deye, Hale Chrome

"The comments our customers and staff make about the On Hold Message are always positive and that makes me feel good about Davis and also about BusinessVoice."

- Diane Brunner, Davis College

"I've gotten numerous compliments from customers and most of them are finding out we do additional mechanical work and not just tires. The first week we had [our On Hold Messaging] installed we picked up a strut, shock and alignment job that totaled $700. The gentleman already had an appointment elsewhere to get the job done."

- Robert Graham, Tri County Tire

“Last year we found that our customers abandoned calls at a higher rate and much more quickly while holding in the AT&T queue versus when they were on hold in our queue. We think customers held longer in our queue because they were listening to the announcements you produced for us. Our theory is that your announcements kept callers entertained, occupied, and interested, so they were less inclined to think about the time they were holding.”

- Melaletia Jones, Hickory Farms

“I have gotten a lot of compliments on our on hold messaging; people seem to enjoy the trivia. You have done a very nice job.”

- Lisa Thompson, Ohio Roofing and Siding

"After our first week using BusinessVoice a client commented that he didn't know Steve Lennex worked here in our new Real Estate Division. He said he heard it on the on hold messages and was excited to know where Steve went. He was very impressed and SO WERE WE!!! [The OHM] worked just like I knew it would. Thank you for all your expert guidance.”

- Chris Gibson, Dillin Consulting

“I just listened to our newly installed BusinessVoice on hold messaging. It sounds great! We had the same old on-hold message for eight years. The BusinessVoice system is so much better, particularly because the messages will be changed on a quarterly basis.”

- Gary Chambers, Ace Hydraulic