Nationwide Installation

BusinessVoice On Hold Messaging systems are in all 50 states and multiple countries, so wherever you are, we can reach you too, no matter how many locations you have. Our in-house fulfillment team, our proven processes, and our network of professional telecommunication technicians ensure a thorough installation.

Telephone System Compatibility Survey

Before we ship an On Hold Messaging system or schedule your installation, we check your telephone system for Music On Hold (MOH) interface compatibility. This process could be very frustrating and time consuming if you had to do it yourself, especially if you have many locations. That's why our clients leave the task to us. We've spent many years compiling our exclusive Telephone Compatibility Guide. It contains vital interface and installation information for more than 350 telephone systems.

“Thank you for making my work life easier. That is one reason
why I chose BusinessVoice.” - Catherine Hamilton,
Director, Marketing / South Central Bank

Post-Installation Review

A BusinessVoice Client Support Representative will contact you shortly after the installation of your digital system to check that it’s working properly and that you're completely satisfied with your production and all the other elements of your program and its delivery. We’re always happy to address any questions or concerns you may have at that time.

Client Satisfaction Surveys

We’re very interested in your feedback, so we ask for it. We use mail, email and telephone surveys to solicit our clients’ opinions on just about every aspect of their On Hold Messaging program and ask for suggestions on how we can improve our service.

Field Service and Support

BusinessVoice digital systems have less than a 2% system failure rate. In the rare event you should ever need service, we can send a replacement system by mail, or you can opt for an on-premise service call.

Ongoing Client Communication

Regular communication is essential to the ongoing success of your On Hold Messaging program. You can expect regularly scheduled contact from your BusinessVoice Copywriter. Your Account Manager and the Client Services Department will also be in touch throughout the term of your program to ensure your needs are being met. If you ever have questions, concerns or comments, you can always reach us at 866/473-9000.