The Many Benefits Of On Hold Messaging

The BusinessVoice team can design an On Hold Messaging program that produces many benefits for your company. Here are a few ways we use On Hold Messaging to help you achieve your specific marketing and customer service goals:

On Hold Messaging can increase your revenue by:

  • Promoting your sales or specials
  • Highlighting new or existing products and services
  • Reinforcing current ad campaigns

“Thank you for helping us provide a clear message to our audience.”
- Chuck Heald, Director, Media & Community Affairs / LifeBanc

On Hold Messaging can build or support your brand by:

  • Incorporating audio from your current radio or TV ads
  • Utilizing your jingle or other music licensed to you
  • Using copy and voice styles that communicate “who you are”

On Hold Messaging can improve customer satisfaction by:

  • Addressing commonly asked questions
  • Offering useful tips (business, health, financial, etc.)
  • Thanking callers for their patronage

On Hold Messaging can improve your company's image by promoting:

  • Company awards / Employee achievements
  • Community service projects / Charities you support
  • Upcoming community events

On Hold Messaging can entertain your callers with:

  • Little-known facts or fun trivia
  • Famous quotes, words of wisdom or motivation
  • Humor or light-hearted skits
On Hold Messaging Association