On Hold Messaging
 

Opportunity’s Holding

Do you realize your company may put callers on hold for hundreds or thousands of hours each year? That hold time represents a tremendous marketing and customer service opportunity! It’s a chance to speak directly to your current and prospective customers – people who have called to conduct business with you. (Click here to use our Hold Time Calculator.)

On Hold Messaging from BusinessVoice lets you make the most of that opportunity by turning silent hold time into a cost-effective marketing tool.

See - And Hear - How On Hold Messaging Is Working For Others

Find the marketing goal you want to achieve below, then click on the link to access a mini-case study.

• Increase revenue by creating top-of-mind awareness of your
  products and services - Mountain View Tires
  
  
• Build or support brand identity - Old Fort Banking Company
  
  
• Generate interest in your new or unadvertised offerings - Metzgers Printing and Mailing
  
  
• Improve customer service by answering common caller questions - Toledo / Lucas County Public Library
  
  
• Present a helpful and knowledgeable image to your valuable callers - Deaconess Home Health Care
  
  
• Shorten your callers’ perceived hold times by engaging them with information they can use - Port Lawrence Title and Trust Company
  
  
• Entertain callers with humor - The Kellermeyer Company
  
  

Click here to hear samples of On Hold Messaging on our Voice Demo page.

Client Profiles

• Ray's Trash
  
  
• Harley-Davidson Sales and Service
  
  
• Federated Auto Parts

A Major Cost Advantage

If you advertise on radio and TV, you need to buy time. To run a newspaper or magazine ad, you buy space. But with On Hold Messaging, the medium is free, and you generate it every time you place a caller on hold. That’s one of the reasons On Hold Messaging is so cost-effective.

Should BusinessVoice Be Your On Hold Messaging Provider?

Maybe not. After all, most other On Hold Messaging companies would be happy to sell you just “a box and a tape.” And if that’s all you require, that’s fine.

But that’s not what we do. BusinessVoice has built a nationwide client base by delivering a level of service most others cannot. We work with you as a marketing consultant. And while each of our programs is customized, our comprehensive service always includes:

• Insightful program design based on your specific wants and needs
• Several choices of digital delivery systems
• Nationwide system installation
• Dedicated account management, including proactive copy and production updating
• Responsive service and support from our in-house team
• Payment options

These are a few of the reasons larger regional and national organizations prefer BusinessVoice. Our clients know they can depend on us to take care of every aspect of their On Hold Messaging program, and that we’ll make them sound good to their callers.

“The Miami Office of Astrup has had a great experience with your services. Keep up the good work.” - Dennis A. Bueker, Branch Manager / Astrup (Miami)

We believe in the marketing power of On Hold Messaging. And we know that, when it’s done well, it can elevate your callers’ perception of your company and serve as a consistent contributor to your marketing success.

So, if your company has multiple locations, if you have special program needs, or if you want an agency that serves more as a marketing partner, BusinessVoice is the On Hold Messaging provider for you.