Instinctively, your customers want to work with friendly, helpful people who reinforce their decision to buy your product or service. If your staff doesn't at least meet that basic desire, they’re missing the opportunity to encourage repeat business and increase customer share.
If you’re losing both current customers and future business due to your inexperienced or under-trained telephone staff, take action right away! Request TelArt Instructor-Led Telephone Skills and Etiquette Training from BusinessVoice.
How You Benefit
Once we’ve identified your specific goals, we’ll come to your company to train your staff on how they can help achieve those goals. Each participant will receive a workbook that will be used throughout the workshop and can be kept for future reference.
“I just wanted to thank you for your [TelArt training session] this weekend. I am very impressed with the new attitude of our entire staff. I have heard nothing but compliments all day long regarding Saturday’s [training]. I am also ecstatic to already be hearing a change when it comes to using the customer’s name and not transferring calls without [relaying] information [about the caller’s concern]. Thanks again!” - Jennifer Tate, Administrative Asst. / Ray’s Trash Service
Workshop Objectives
Increase awareness of the importance of superior telephone etiquette, basic customer service principles, and effective verbal communications.
Teach participants the skills they’ll need to manage challenging calls.
Provide opportunities to practice the new and refreshed skills through role-playing and other exercises.
Encourage participants to practice the fundamentals every day with the goal of responding naturally and professionally to each caller.
Learning Outcomes
Participants will leave the workshop...
Understanding that superior telephone etiquette is critical to the success of the organization.
Recognizing the value of their contribution to their organization’s brand and bottom line success.
Understanding that effective verbal communication skills facilitate customer service.
Having enhanced their ability to communicate more effectively on the telephone.
With knowledge and skills to manage challenging calls with professionalism and confidence, using proven techniques that will decrease potential stress, improve quality, and increase productivity.
Understanding how cell phone, voice mail, and e-mail etiquette combine to create a unique customer service experience that can reflect positively on the company.
The role that friendly, helpful customer service plays in a company’s success cannot be understated. Now, more than ever, you can differentiate your brand and keep customers coming back by delivering a higher level of care and attention to your callers. Call about TelArt Instructor-Led Telephone Skills and Etiquette Training today: 866/473-9000.
