Posts Tagged ‘television’

Apocalyptic Advertising

Wednesday, December 12th, 2007

The apocalypse is upon us.

Starbucks, high and mighty coffee giant, and television advertising naysayer, has finally launched a national television advertising campaign.

The new ads, created by the team at Weiden & Kennedy are lovely. The colors and animation immediately evoke a feeling of holiday verisimilitude. And human interaction with animals always gives me the warm and fuzzies.

Bear Hug

Window Washer

Ski Lift

The Los Angeles Times quoted Starbucks Chief Operating Officer Martin Coles as saying “The ad campaign is designed to ‘capitalize on our brand awareness while driving new customers and existing customers to our stores.’”

I’m not sure these ads are going to do the trick. I’ve been a Starbucks devotee for years, and cannot, with great conviction, say that these ads are appropriate to their brand or their customer.

Where are the leather arm chairs and rich green colors? Where are the smiling faces of their baristas, around which their entire brand identity revolves? Where’s the guy in the corner who bought one cup of coffee at 9 am and is still working on his novel at 5:30 pm?

Starbucks is for tech-heads, snobby city-folk, laptop junkies and people with i-Pod earphones surgically implanted in their heads. Not for outdoorsy, woodland creature and winter wonderland-loving granola heads.

This is the Starbucks we know and love. The critical problem with this campaign is that it does nothing to reinforce the Starbucks brand. There’s nothing to solidify that in-store experience that keeps customers coming back again and again.

That said, what this campaign has accomplished is to get people talking about who Starbucks really is, and who they certainly are not.

Don’t make the same mistakes Starbucks has made. Your marketing efforts should make an authentic connection with your customers and reinforce the experiences they have with your company. The key is to focus on your customers, who they are and what they view your business to be.

Don’t get me wrong, it’s a fine thing to re-brand or re-position yourself in the marketplace, but if you lose sight of who you are in the process, people will wonder if you knew who you were in the first place.

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Chevys, Cookies And Credit Cards: Music To My Ears

Monday, November 5th, 2007

Is it just me or does the audio from a typical TV commercial pod sound more like what’s on my iPod? Armed recently with an old school pad of paper and pen, I was able to jot down – from memory – 10 current TV spots that rely heavily on a famous tune, but hardly at all on the spoken word.

I’ll need another 10 or 12 years before I can separate the sound of Led Zeppelin’s “Rock and Roll” from my mind’s eye image of a Cadillac kicking up desert dust. But that’s the point. You may not ordinarily think of Cadillac on any given day, but now, if you hear “Rock and Roll” on the local classic rock station during the drive home, I’ll bet you a cheese danish that an image of an Escalade pops into your head. That connection can be so strong that Zeppelin’s “Rock and Roll” isn’t just “Rock and Roll” anymore–it’s “that Cadillac song.”

More proof. What products do you think of when you think of these songs? “Like A Rock” by Bob Seger; “I’m Free” by the Rolling Stones; “Don’t You Want Me” by Human League. All of these tunes have a positive connection with Chevy Trucks, Chase Visa, and those chunky Chips Ahoy, respectively. Some companies have even elected to use lesser-known music to form an almost mutually exclusive relationship between the piece and the product. Most folks wouldn’t know Aaron Copeland’s “Rodeo: Hoe-Down” by name, but when it’s set to the sweeping images of families enjoying hunks of meat and paired with the tagline “Beef: It’s What’s for Dinner!” it becomes instantly recognizable.

Tapping into the powerful alignment of music and a famous spokesperson, American Express rolled several slices of sounds into one commerical. During the famous “Ellen’s Dance” spot, dog-dealer Ellen DeGeneres dances her way through the day to such tunes as “Car Wash,” “Respect,” and “Gonna Make You Sweat (Everybody Dance Now).” Clever, American Express, clever – conveying energy by capitalizing on just seconds of famous songs.

Aligning your business with music, whether through advertisements or in your environment, affects how your customers and prospects perceive your company. Do it right, and you can achieve top-of-mind awareness every time “your” song hits the airwaves.

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Oil’s Well In New Ad Campaign

Wednesday, October 10th, 2007

These days, there aren’t many jobs more difficult than doing PR for an oil company. (Now that the tobacco companies are down for the count, these are the folks we really love to hate.) So hats off to Chevron and their new “Human Energy” campaign. It’s subtle yet thought-provoking and re-frames the debate while clearly stating their mission and why we need them. And those are elements that can be put to work with any product. Check it out and see if your attitude doesn’t change a bit, even for only a moment. That’s the power of effective marketing.

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