Posts Tagged ‘television’

How Does a Public Feud Affect a Brand?

Friday, January 22nd, 2010

The concept of transparency has been all the rage in the corporate world the last few years, but was the recent three-way war between Jay, Conan and NBC a little too transparent for any of the players’ own good?

Could Conan have better served his own fun and friendly image by taking the high road and not running up the comedy bill on NBC?

Could Jay have emerged a hero – and continued with a lucrative stand-up career – by choosing not to “boot out the new guy” and accept NBC’s offer to return to 11:35?

Could NBC have prevented a boatload of bad PR and possible damage to advertiser and audience relationships by handling their valuable, decades-old latenight franchises with more care and respect?

Time will tell, but what do you think will be the short and long-term effects of this public feud on Jay’s and Conan’s personal brands, and viewers’ perception of NBC? Does it make everyone involved seem more human? Or just more selfish and childish?

Your thoughts?

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Communicating With Your Customers

Monday, May 4th, 2009

A recent study by Mindset Media reveals that personality is a more effective predictor for media consumption behavior than traditional demographic signifiers like age, gender and income.

As reported by Beth Snyder Bulik for AdAge, Mindset surveyed over 5,000 people using 21 elements of personality including leadership, openness, perfectionism and dynamism, as well as traditional demographics. The findings were interesting. See the full article here.

What happens after you’ve combined traditional demographic data and personality indicators to determine your marketing direction? You spend a lot of your marketing budget trying to get consumers to call, click or visit. But what happens to your marketing messages after that?

That’s where Point-Of-Entry Marketing comes in.

A point of entry is any portal through which people access your business or organization, such as your telephone, your website, and your front door. Point-Of-Entry Marketing picks up where your mass marketing leaves off and provides a smooth transition into your business or organization.

No matter what demographic or personality profile your customers fit into, you can reach them with your most important messages at a time when they are ready to buy – when they’ve called you, visited your website, or come to your location.

And the best part is, it’s cost-effective because you already own the medium. You don’t have to buy air time on your phone lines; there are never any competitors’ messages playing in your lobby or your store; and no one else can put their sale information on your website.

Learn more about Point-Of-Entry Marketing here.

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Super Bowl Ads – Your Faves?

Monday, February 2nd, 2009

OK, so they didn’t really sell out the ad inventory for Super Bowl XLIII (note the number of NBC and sister division Universal/GE spots in the mix) but there were still some memorable efforts. Here are some of My Faves.

The guys get their comedic comeuppance courtesy of Pepsi Max:

My nominee for the best “what the heck is this ad for?”:

Doritos won the award for “twisted but funny” ads once held by Budweiser, who mostly pulled their punches this year. Check out this one:

My pick for the “feel good” Super Bowl ad of 2009:

And My Fave — One for the ladies (and you guys listen up too!) from Teleflora:

Didn’t catch the game? You can see them all and vote for your favorite too.

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Super Bowl, But Super Commercials?

Monday, February 2nd, 2009

It’s been a while since I’ve seen a football game as exciting as Superbowl XLIII.  In recent years, the games have just been blah, and the commercials are what I looked forward to the most. I suppose it comes with the territory of being in the marketing industry.

Last night, I was riveted by the game, and mostly disappointed by the commercials. I’m sure it’s partly related to the state of the economy, but most spots didn’t live up to the iconography of the Budweiser Frogs from 1995 and Monster.com’s “When I Grow Up” spot from 1999.

That said, there were a few stand-outs during last night’s game, so here are my Top 5, with a runner-up.

Runner-up Teleflora- “Rude Flowers”

My friend called me when this spot aired, and she was laughing so hard she couldn’t get words out.  I have to admit that I didn’t think it was that funny until the tulips shouted “No one wants to see you naked!”

5. E-trade- “Babies”

I like that E-trade is continuing to develop this campaign.  It’s cute and communicates the point that E-trade is easy to use. The addition of the second baby was a good move.  Baby #1 was getting a little too “wall-street” for his diaper.

4. Hulu- “Alec Baldwin”

Hulu did well with this spot. It was clever and memorable. It borrowed a little too heavily from Men in Black, and was long-winded, but I suppose when you’re spending millions for seconds of air-time, you want to squeeze out every last second of dialogue.

3. Doritos- “Bus”

I laughed uproariously when this spot aired.  Doritos make all things possible, except avoiding being hit by a bus.

2. Careerbuilder- “Hate Work”

Anyone who’s ever hated their job or felt disrespected by their co-workers related to this commercial.  The writing was genius and the editing was spot-on.

1. Bridgestone- “Mr. Potato Head”

I must confess, I didn’t immediately remember that this was a Bridgestone commercial. But I remember laughing hysterically when Mrs. Potato Head’s mouth bounced down the embankment. And when she ripped off her normal eyes and plugged in the angry ones, I almost choked on a tortilla chip.

So, what did you think about this year’s offerings? You can view all of the Superbowl XLII spots here: http://superbowlads.fanhouse.com/

What are your favorite commercials, and why?

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New Technologies Make Broadcast Channels A Tough Sell

Friday, May 9th, 2008

People who own DVRs (Digital Video Recorders) and access television programming online watch fewer commercials. A lot fewer, according to an Adweek article by Brian Morrissey:

“The TV industry often touts the fact that DVR owners watch more TV than those with only ‘live’ programming. Yet DVR viewers frequently skip the commercials. Over 50 percent of respondents said they ‘always’ fast-forward through commercials, and another 36 percent said they skip them at least three-quarters of the time. Fully 85 percent of respondents said they watch fewer commercials since they got their DVRs.”

Traditional radio is struggling with the same problem. Satellite radio and music services, along with the iPod and similar devices, have made it much easier for listeners to actively avoid, not just radio advertising, but its programming as well.

These examples serve as another argument for intensifying the focus of your marketing messages on existing customers. Concentrate your marketing efforts on an audience that’s more open to what you have to say, not those trying to avoid your message. Those folks already in your database don’t need to be convinced that you’re a fine, upstanding company. They already know it.

Chances are good, though, they don’t know everything you can do for them. So work to educate them about all that you offer with the intent of increasing customer share, not market share. You can do this easily with On Hold Messaging, TeleGreeting and Point-Of-Purchase Audio. These tools allow you to communicate cost-effectively with your captive audiences – those that can’t change channels or fast forward: your callers on hold and the shoppers in your store.

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Buckeye Chose Jerry

Monday, March 24th, 2008

BusinessVoice President Jerry Brown is featured as a satisfied customer in Buckeye TeleSystem’s new “We Chose Buckeye” campaign. Check out Jerry’s TV spot, his billboard, and his web ad.

Jerry is taking full advantage of his new celebrity. He’s signed on to appear on next season’s “Dancing With The Stars,” he’s already penning his tell-all autobiography, and he’s launching his own line of popcorn and spaghetti sauce.

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Tires, Berets And Kimonos, Oh My!

Friday, March 7th, 2008

I saw a commercial the other morning that really made me laugh. It’s a Titan Tire commercial, which if you you would like to have a hearty chuckle, you can view here. Just click on the “kimono” link.

It was funny to me because of the recent state America’s relationship to all things foreign. Funnier still was seeing rugged cowboy types accessorizing a lasso with a beret and pairing a pitchfork with a silky kimono.

I thought it expertly and humorously isolated what’s different about American manufactured products.

But it wasn’t particularly funny to an editor at Indiana State University’s student newspaper, The Statesman. Her reaction to the commerical was markedly different than mine. Read her editorial here.

This editorial offended a member of the the Terre Haute community, so much so that he responded with a letter to the editor defending the family that was attacked in the Opinions column and highlighting the lack of journalistic integrity on the part of the editor.

My point is two-fold. Firstly, what’s funny to some people may not be funny to other people; so un-funny that, as in this case, it is received as offensive and malignant. The lesson? Be cautious in your advertising, but don’t be afraid to push the envelope. If you’re too cautious, people may not have a negative reaction to your efforts, but they may not react at all.

Secondly, I came across this information only because I was searching the Internet high and low for a way to share this commercial with you. In the course of my search, I came across the editorial. Then I came across the response to it. Only then did I locate the commercial. The lesson? You can find almost anything on the Internet. Be smart about what you put out there, and about how you handle criticisms about what you put out there.

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Have A Favorite Super Bowl Spot?

Monday, February 4th, 2008

It was kinda’ backwards this year: the game was great but the commercials seemed a little flat.

Still, I had a couple of favorites, both from the Bud Light folks: “Endorsement” with Will Ferrell and “Breathe Fire.” (I predict Ferrell’s line – “Suck one” - will be the next great catchphrase to sweep the nation.)

You can see all the spots here on the Advertising Age website.

Which spot do you think was best and why? (Please show your work.)

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Beam Me Up, Scotty

Monday, December 31st, 2007

A few weeks ago, A&E launched an unusual marketing campaign for their new “Paranormal” program.

See the article detailing the techniques here– Hear Voices? It May Be an Ad.

One technique that struck me is the use of Audio Spotlight technology. The name implies just that–an audio track is narrowly transmitted to a location, and only the individuals occupying the space within that “beam” can hear the message.

There’s been a lot of response to this particular method, and reviews have been entirely mixed. According to a poll conducted by AdAge, respondents were split 50/50 as to whether or not the technique was a good idea.

Personally, I think it is a GREAT idea.

It’s a genius way to use the Audio Spotlight technology in an interesting fashion. It’s not an effort at mind control or a some other dark purpose. It’s just a clever way to use clever technology to generate awareness. Marketing at its finest.

A&E found a terrific application for something that grocery stores and gas stations have been using for years. This type of audio technology, sometimes referred to and applied as point-of-purchase audio, has been cutting through the visual clutter of print and television ads, and reaching out to remind people that the detergent is on sale, or when they’re done filling up, to come inside and grab a beverage for the road.

Although, I must admit, had I experienced the A&E application, I would have felt slightly schizophrenic.

But most applications won’t have that effect. They will, however, produce results.

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The Best Of “The Worst?”

Tuesday, December 18th, 2007

A local blog has posted a great discussion question that could work in any town – “What’s the worst locally produced TV commercial you’ve ever seen?”

They got lots of nominees, including this one that may take the top prize for mind-numbing repetition in the quest for name awareness (Think “Head On” for teenboy button-mashers.) Still, you’ll probably remember the name for a long while after you see the spot.

Which brings me to my question: what do you want your viewers, readers and listeners to remember about you and your business? Is it a name, a slogan, a particular product or service? Just as we see here, you can make a strong impression in 30 seconds or less when you focus your message. Pick a target — such as your Unique Selling Proposition (here’s our USP) — and then zero in on it in your marketing. Hopefully, your effort won’t make any “Worst Ever” list, but you will be remembered.

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