Posts Tagged ‘technology’

Top Web Trends in 2010

Monday, January 11th, 2010

Web Marketing will be a constantly changing and unstoppable force in 2010. Companies are jumping onboard and increasing allocations in their marketing budgets for online activities.

Take advantage of web marketing in 2010 with these top five upcoming web technology trends:

1. Short, catchy URLs – Shakespeare asks, “What’s in a name?” Well, everything. Short and snappy is catching on, and the shorter the domain name, the easier it is to remember. Most importantly, a short name is easier to type. So, make your domain name easy to remember, recognize, and spell.

2. Search – By search, I don’t just mean Google. Customers want the ability to search within a website as well. Easy to find content can save you money by saving time. How many calls a day do you get from people asking your business hours? Customers using a search feature on your website can spare you and your employees countless hours answering questions over the phone, and best of all, your clients will benefit from this tool, too.

3. SEO – Search Engine Optimization is driving customers to your website through unpaid or “organic” search results. The higher a website appears in search results, the more customers will visit. Finding SEO strategies that work – because there are a lot out there that don’t – can make the difference between ranking first and ranking two-hundred-and-first.

4. Location, Location, Location – The past few years have been booming with social media platforms such as Facebook and Twitter.  Fueled by GPS in smartphones, location sharing services are the “in” thing for 2010.  This year the platform on the rise is Foursquare.  Foursquare is a form of social media that members use to update their location, similar to updating a status on Twitter.  More importantly, “Foursquare for Businesses” is up and coming, where retailers can offer special deals to Foursquare users that visit their stores.  Competitors are entering the market with platforms like Google Latitude that members can use to update their location using mobile browsers.  To read more about location sharing services click here.

5. Google Wave – Along the social media lines, Google has introduced a new open source media for communication and collaboration called Google Wave.  Introduced in May 2009, Google Wave is set to come crashing over the shores of the 2010 web trends.  But it’s still in its early stages, so Google has to invite you to use the program, or you can request an invitation here. Create a wave and invite friends, co-workers and even businesses to communicate with you.  To learn more about Google Wave, watch this fun video or check out this short article.

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How the Internet and New Media Have Changed Branding Strategy

Tuesday, June 16th, 2009

It’s been a long time coming, but the old stand-by tricks and techniques used by the marketing industry are fast fading away in the face of new media opportunities and technologies.

Gone are the days of global one-note branding. No longer can we create one message and expect it will be heard in the same way by all the members of our audience. Today’s most successful companies are working towards brand transparency and communicating directly with their customers about benefits, services and products specific to their individual needs.

Noted marketing blogger Jonathan Salem Baskin had this to say in a piece in AdvertisingAge:

If I’m right, you can throw all of those surveys and studies on the imaginary value of your brands into the garbage. Your challenge is far greater than adopting new media; the real experiments — offering the potential of real returns — require that you revisit, and risk revising, your very conception of your brands. Consumers are already doing it for you in every market you’re trying to reach.

And he’s right.

But there’s little to go on in terms of best practices for developing strategy in this new age of communication. So jump in with both feet and learn as you go. Experiment with new platforms, reach out to your customers in places they’re already active. You might just surprise yourself and redefine your brand in the process.

Read the whole article here and let me know what new things you’re trying.

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Exploring New Marketing Channels Pays Off

Wednesday, March 4th, 2009

Maybe you’ve thought about trying new channels to expand your marketing, but then the Naysayer’s Chorus begins inside your head. “It’s too expensive.” “It’s unproven.” Or, “That’s just for the big guys.”

Maybe you do business in “flyover country,” not on a coast or in a metropolis, and you think your customers just won’t get it. You have a tried-and-true marketing approach, so why take a chance?

Maybe because you’ll be missing out on a great opportunity to connect with new customers, improve sales with existing customers and increase your ROI. Just ask Eric Anderson.

He’s the Chief Marketing Officer and Co-President of Fresh Encounter, Inc. Based in Findlay, Ohio, Fresh Encounter operates a chain of some three dozen community grocery stores in Ohio and Indiana. No superstores here; floor space is usually just a quarter of the size of competitors like Kroger or Wal Mart. And Fresh Encounter’s ideal location is in a city with a population of about 10,000.

But being small doesn’t mean you have to think small. When it comes to marketing, Anderson prides himself at having a full arsenal with some of the newest tools of the trade.

“My goal is to make sure I’m in tune with the latest ways to communicate with our customers,” Anderson says.  “I’ve got to make sure I’m using all the right technology, avenues, and touch points to get to my end-user.”

In addition to using print, radio, television, point-of-purchase audio marketing, on hold messaging, web site and email campaigns, Anderson employs “mobile marketing” with a system that uses text messages to deliver news of discounts and free offers to customers.

More than 2,000 customers signed up during the first weekend of the launch of their “Text-N-$ave” program last year. At last count, nearly 4,000 customers were enrolled and the number continues to grow.

New offers sent to Text-N-$ave customers each week range from free, seasonally appropriate items to 10% off total purchase offers. Each Text-N-$ave includes a unique PLU number that the cashier enters at the register. The customer shows their cell phone screen to the cashier to take advantage of the offer. And because each Text-N-$ave customer account is attached to a specific store, Fresh Encounter can send specific offers for each store.

“The results have been outstanding,” Anderson says. “Our customers love it. Redemptions are running at 20% or more, and the cost is a fraction of direct mail.”

New technology? Yes. New idea? No. It’s simply a new way to cut through the noise and market directly to your customer quickly, conveniently and affordably. Is there a new kind of marketing opportunity that could pay off for you?

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Welcome To The Age Of Commitment

Wednesday, September 10th, 2008

Has the time come to adjust the thought process behind your business plan?

My first job after college in 1973 was in the semiconductor industry. My second job was selling computer supplies door to door in New York City.

When I think back on that time in my life, I realize that it was pretty simple. We had no cell phones or e-mail, and only substantial companies could afford computers. The only way to grow my client base was to organize my prospect list and knock on doors. In the 1970s, the way we sold was very personal: door to door, face to face.

Fast forward 35 years. The information age, supercharged by the birth of the Internet, has consumed us. We are inundated with thousands of e-mails every month, computers call us on the telephone, and there are hundreds of channels available via cable and satellite. Information is everywhere – in our cars, on our cell phones, laptops, desktops, and PDAs. Acquiring information is no longer a problem, which also means that the ability to do so does not represent a competitive advantage. So, it’s safe to state that the communications infrastructure has been built, and the Information Age is over.

My claim is that the Age of Commitment is now here and, in a way, we’ve come full circle. To clarify, if you have all the information you need to run a business and the same is true for your competitors, customers and prospects, the playing field is level. The thing to do now is work on building more meaningful, long-term relationships, just like we did in the 1970s and for many generations prior.

The quality of the relationships you develop and nurture with people is still the most important piece of the business puzzle. It always has been. Most of us have just been a little too distracted by the flash and fast pace of the computer revolution to remember that.

Succeeding in the Age of Commitment requires that you learn all you can about the nature of commitment and what it takes to truly serve your current and prospective customers. It’s that commitment that will help you succeed in this new age.

Dan Molloy heads Molloy Business Development Group and has created a series of very unique and effective training programs designed to improve sales and leadership competencies. To learn more about Language Of Commitment training, call 866/473-9000.

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In The Know

Monday, August 11th, 2008

Reading: it’s something you learned to do a long time ago. (I can barely remember learning the alphabet and how to sound out difficult words.)

When I was a kid, Nancy Drew and the Hardy Boys were some of my favorite characters. I would stay up late at night, hiding under my covers with a flashlight just so I could finish one more chapter about them.

That enthusiasm waned a bit as I got older. Magazines replaced books and television replaced newspapers.

But reading is important, and not just for enjoyment. It’s important for success on the job too.

Think about your industry. How do you find out about trends or breaking news? Where do you turn to learn about new technology or applications? Do you have clients? How do you learn about what’s happening in their industries?

In our office, nearly everyone subscribes to several e-newsletters. Some are about marketing, like AdAge and MarketingProfs; others have a telecommunications focus. We also subscribe to client-specific items, such as health and sciences RSS feeds for our healthcare clients, or FMI daily Lead to keep abreast of changes in the supermarket industry.

A quick Internet search can yield a lot of great information, and most of it’s free. And don’t forget about the blogs! Your peers, clients, and even your competitiors are writing content that you should be reading. Â

Yes, reading takes time, but the reward is being well-informed, and that puts you and your company in a better position to succeed.

Build some time into your day for reading. Peruse industry blogs while you enjoy your first cup of coffee. Scan newsletters for pertinent headlines before you zip off to lunch. And since you don’t really get anything done after 4:30 anyway, take the last half hour of the day to catch up on industry gossip.

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New Technologies Make Broadcast Channels A Tough Sell

Friday, May 9th, 2008

People who own DVRs (Digital Video Recorders) and access television programming online watch fewer commercials. A lot fewer, according to an Adweek article by Brian Morrissey:

“The TV industry often touts the fact that DVR owners watch more TV than those with only ‘live’ programming. Yet DVR viewers frequently skip the commercials. Over 50 percent of respondents said they ‘always’ fast-forward through commercials, and another 36 percent said they skip them at least three-quarters of the time. Fully 85 percent of respondents said they watch fewer commercials since they got their DVRs.”

Traditional radio is struggling with the same problem. Satellite radio and music services, along with the iPod and similar devices, have made it much easier for listeners to actively avoid, not just radio advertising, but its programming as well.

These examples serve as another argument for intensifying the focus of your marketing messages on existing customers. Concentrate your marketing efforts on an audience that’s more open to what you have to say, not those trying to avoid your message. Those folks already in your database don’t need to be convinced that you’re a fine, upstanding company. They already know it.

Chances are good, though, they don’t know everything you can do for them. So work to educate them about all that you offer with the intent of increasing customer share, not market share. You can do this easily with On Hold Messaging, TeleGreeting and Point-Of-Purchase Audio. These tools allow you to communicate cost-effectively with your captive audiences – those that can’t change channels or fast forward: your callers on hold and the shoppers in your store.

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Beam Me Up, Scotty

Monday, December 31st, 2007

A few weeks ago, A&E launched an unusual marketing campaign for their new “Paranormal” program.

See the article detailing the techniques here– Hear Voices? It May Be an Ad.

One technique that struck me is the use of Audio Spotlight technology. The name implies just that–an audio track is narrowly transmitted to a location, and only the individuals occupying the space within that “beam” can hear the message.

There’s been a lot of response to this particular method, and reviews have been entirely mixed. According to a poll conducted by AdAge, respondents were split 50/50 as to whether or not the technique was a good idea.

Personally, I think it is a GREAT idea.

It’s a genius way to use the Audio Spotlight technology in an interesting fashion. It’s not an effort at mind control or a some other dark purpose. It’s just a clever way to use clever technology to generate awareness. Marketing at its finest.

A&E found a terrific application for something that grocery stores and gas stations have been using for years. This type of audio technology, sometimes referred to and applied as point-of-purchase audio, has been cutting through the visual clutter of print and television ads, and reaching out to remind people that the detergent is on sale, or when they’re done filling up, to come inside and grab a beverage for the road.

Although, I must admit, had I experienced the A&E application, I would have felt slightly schizophrenic.

But most applications won’t have that effect. They will, however, produce results.

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