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NewsvineCALLERS LIKE THE FUNNY STUFF
April 1st, 2008by Scott Greggory / BusinessVoice Creative Director
We’ve just updated the “Humor On Hold” page of our website. Take a listen to some of the ways we’ve kept callers entertained recently.
And while you’re there, let us know what you think of using humor to brand your company, shorten your callers’ perceived hold times, and improve their on hold experience. Our “YourVoice” poll is at the bottom of the page.
Here are a few recent quotes on the subject from BusinessVoice clients:
“Having humorous on hold messaging has been a benefit to Kellermeyer. Our callers really enjoy being on hold. In fact, some have asked to be put back on hold to finish listening. Our customers are aware that we change our messages quarterly and they make comments about each quarter’s new messages. Also, by focusing on products that are big movers during a specific timeframe, such as ice melt in the winter, customers add on to their orders.” - Jill Kegler / President, Kellermeyer Company
“We at Amazing Space, Inc. would like to pass along our appreciation for an excellent job in producing and delivering our on-hold messaging. We had asked for something very clever, unique, and fun, and your team came through with flying colors on the first shot. And the turnaround time on all aspects of the project exceeded our expectations. Daily we get compliments on the production from customers calling in, and it definitely contributes to Amazing Space’s brand development. Thanks again.” - Dave Parrish / President, Amazing Space