Our Strengths
Most successful companies do certain things better than their competitors. Those things are called a company's "best practices.” These are ours.
Comprehensive, Customized Programs
We put our knowledge of and experience with Point-Of-Entry Marketing to work when designing each one of our programs. And we don’t offer cookie cutter solutions. The specific wants and needs of the individual client are factored into each application.
Key and Major Account Management
Dedicated account management teams, on-premise hand-over meetings, comprehensive roll-out programs, periodic account reviews, proactive client service, and regularly scheduled client reporting are a few of the reasons America's biggest companies choose BusinessVoice to satisfy their Point-Of-Entry Marketing needs.
The CASSE Program
It stands for Client Award for Service and Support Excellence. This proactive customer service program is designed to uncover unstated client concerns, and to elicit client recommendations. We use post-installation reviews and client satisfaction surveys to gather this information and measure a client's perception of how BusinessVoice is handling the account.
Recruiting
BusinessVoice maintains very high recruiting standards. Each potential employee is interviewed several times, profiled, and tested to ensure that we hire the right person. And each position is carefully designed to focus on a singular task.
Individual Employee Bonuses
To encourage the highest levels of client-centered performance, BusinessVoice provides monetary bonuses to every employee who reaches his or her individual goals and benchmarks. This provides incentive to manage accounts effectively and comprehensively, to meet or exceed quality standards and turnaround times, to install all new client systems within a prescribed timeframe, to respond to client concerns quickly and successfully, and to maintain superior client satisfaction levels.